This Refund Policy applies only to products purchased directly on the KitchenEdge.com website. Any return and/or refund requests for products purchased through a link from our website to a third-party website, for example Amazon.com, is handled by the owner of that respective website, not us.
At KitchenEdge, we strive for 100% Customer Satisfaction. If you are not happy with your purchase for any reason, you may return it for a full refund, less any original and return shipping costs, within 30 days of purchase, subject to the following terms.
If you would like to request a refund, please email us at email@example.com. We will send you specific return instructions, including the return address.
Our policy lasts 30 days. If more than 30 days have gone by since your purchase, we won’t offer you a refund or exchange as part of our Satisfaction Guarantee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase with your name on it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you are approved for a refund, you will only receive a refund for the price that you originally paid for the item, not the list price.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You are responsible for paying the shipping cost for returning your item(s) to us. If we provide you with a pre-paid return shipping label, this cost will be deducted from your refund.
If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned items. If the carrier loses your returned item, and you didn’t pay for shipping insurance, we will not process or approve your refund.